FAQs

Where do you ship?

We currently ship nationwide within Pakistan.

How long does delivery take?

Orders are typically delivered within 2–5 working days, depending on location.

How much does shipping cost?

Shipping charges are calculated at checkout.

Will my package be discreet?

Yes. All orders are packed discreetly with no mention of product details on the outer packaging.

Do you accept returns?

Due to the personal nature of intimate care products, we do not accept returns once opened.

Can I return an unused product?

Unopened and unused products may be eligible for return within 7 days of delivery, subject to review.

What if my order arrives damaged?

Please contact us within 48 hours of delivery with photos, and we’ll assist you.

Can I exchange a product?

Exchanges are only offered for damaged or incorrect items.

How do I place an order?

Select your product, add it to cart, and complete checkout using the available payment options.

Can I cancel or modify my order?

Orders can only be modified or cancelled before they are dispatched.

What if I entered the wrong address?

Contact us immediately. Once shipped, address changes may not be possible.

Will I receive an order confirmation?

Yes. A confirmation email is sent once your order is placed.

What payment methods do you accept?

We accept Cash on Delivery and selected online payment methods.

Is online payment secure?

Yes. All online payments are processed through secure, encrypted gateways.

Do you offer Cash on Delivery?

Yes, Cash on Delivery is available in most areas.

Are Feminae products safe for daily use?

Yes. Our products are designed for regular, responsible external use.

Are these products for internal use?

No. All Feminae products are intended for external use only.

Do your products contain fragrance?

We avoid unnecessary fragrance that may cause irritation.

Are Feminae products tested on animals?

No. Feminae does not test on animals.

Can I use multiple Feminae products together?

Yes. Our products are designed to work as part of a balanced routine.

Are your ingredients safe for intimate skin?

Yes. All ingredients are selected for their safety and suitability for sensitive skin.

Are your products pH-balanced?

Yes. pH balance is a core requirement for all Feminae formulations.

Do you use harsh chemicals?

No. We avoid harsh or irritating ingredients.

Are your ingredients plant-based or lab-derived?

We use a considered mix of plant-based and lab-derived ingredients proven to be safe and effective.

Do you offer a subscription option?

Subscription options may be available for select products.

Can I pause or cancel my subscription?

Yes. Subscriptions can be paused or cancelled at any time.

Is there a discount for subscribers?

Subscribers may receive exclusive routine pricing.

How often will I be charged?

You’ll be charged automatically based on your selected delivery frequency.

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